Contents
§ 3 Prices, shipping costs and payment
§ 4 Delivery and transfer of risk
§ 6 Goods with digital elements
§ 10 Voluntary right of return (60 days)
§ 11 Disposal of waste equipment and batteries
§ 13 Supplementary provisions for business customers
(1) The provider and seller is
mousebouncer GmbH
Ismaninger Str. 6
85716 Unterschleißheim
registered in the commercial register of the Munich Local Court (Amtsgericht München) under HRB 276789, VAT identification number DE353935794,
represented by Managing Director Thomas Prosser
(hereinafter "we" or "mousebouncer"). You can reach us at support@mousebouncer.com.
(2) These General Terms and Conditions apply to all purchase contracts for goods of the ZeroMOUSE brand that you conclude with us via our online shop at zeromouse.com.
(3) These terms apply to consumers and to business customers. A consumer is any natural person who concludes the purchase for purposes that are predominantly outside their trade, business or profession (§ 13 BGB). A business customer is anyone who, when concluding the contract, is acting in the exercise of their trade, business or profession (§ 14 BGB). If you purchase as a business customer, the provisions in § 13 apply in addition.
(4) These terms do not apply to purchases made through other sales channels. If you acquire a ZeroMOUSE product through an online marketplace or through specialist retail or resale, the purchase contract is concluded with the respective retailer. That retailer's terms then apply and not these. If we sell through a marketplace ourselves, these terms apply accordingly, unless the marketplace's terms provide otherwise.
(5) Use of the ZeroMOUSE app and of the digital services is governed by our separate app and services terms of use. These apply regardless of the sales channel through which you purchased the product.
(6) The shop at zeromouse.com is operated in several language and country versions (German, English, French, Dutch, Norwegian and Swedish). These terms apply to the English-language version and to contracts concluded in English. The German version is authoritative. Separate localised terms apply to the other language versions.
(7) Customers in the USA are served by ZeroMOUSE Inc. (Delaware, USA) through the shop at zeromouse.us. Contracts concluded there are governed by the terms of ZeroMOUSE Inc. and not by these GTC.
(8) The version of these terms in force at the time the contract is concluded is authoritative. We do not accept deviating terms unless we have expressly agreed to their application in text form.
(1) The presentation of the products in the online shop is not a binding offer, but an invitation to you to submit an offer.
(2) You submit your offer by placing the desired products in the shopping basket, going through the ordering process and clicking the "order with obligation to pay" button. Before submitting, you can review your entries in the order summary and change or correct them using the usual functions of your device.
(3) We will confirm receipt of your order without delay by email. This acknowledgement of receipt does not yet constitute acceptance of your offer.
(4) The purchase contract is concluded as soon as we declare acceptance in text form or dispatch the goods, at the latest upon their delivery. If we do not accept your offer within five working days, you are no longer bound by your order. If you choose a payment method under which the charge is already made during the ordering process, we accept your offer by making that charge.
(5) We do not make the contract text permanently accessible to you after conclusion of the contract, as our shop does not offer customer accounts. We will send you the order confirmation with the contract details by email. Please keep it.
(1) All prices are final prices and include statutory VAT. For deliveries to Switzerland we do not show German VAT. You bear Swiss import tax, customs duties and other import charges and settle them with the competent customs authorities. Any shipping costs are shown separately before you complete your order.
(2) We offer the following payment methods: PayPal, Klarna, credit card (Mastercard, Visa, American Express), Apple Pay, Google Pay and payment by bank transfer. The terms of the respective payment service provider apply in addition. For payment via Klarna, the terms and privacy notices of Klarna Bank AB apply as well.
(3) The purchase price falls due for payment upon conclusion of the contract. Depending on the payment method chosen, the charge is made during the ordering process in accordance with the terms of the respective provider.
(4) You are entitled to set-off only insofar as your counterclaim is undisputed, ready for decision or has been established by a final and binding judgment. You have a right of retention only insofar as your counterclaim is based on the same contractual relationship.
(1) We deliver to the delivery address you provide. Through the German-language version of the shop we deliver to Germany, Austria and Switzerland.
(2) We will inform you of delivery times during the ordering process.
(3) The risk of accidental loss and accidental deterioration of the goods passes to you only upon handover to you. This also applies to dispatch (§ 475 (2) BGB).
(4) If the ordered goods are not available, we will inform you without delay. In this case we will refund any payments already made without delay.
The delivered goods remain our property until payment has been made in full.
(1) ZeroMOUSE is goods with digital elements. The same applies to other devices that we deliver with digital elements. This § 6 does not apply to accessories and spare parts without digital elements. The devices perform their functions only in interaction with the digital elements contained in and connected to them, in particular the device firmware, the ZeroMOUSE app and the AI-supported backend for cat and prey detection (§ 327a (3) BGB).
(2) We provide the updates required to maintain conformity with the contract, including security updates, and inform you about them. We provide these updates for a period of at least five years from delivery of the device. Your statutory claims to updates over a longer period remain unaffected (§§ 475b, 475c BGB).
(3) If we have provided you with an update and informed you about the update and about the consequences of failing to install it, we are not liable for defects that are due solely to your not having installed the update within a reasonable period. This does not apply where the omitted or improper installation is due to defective installation instructions provided by us (§ 475b (5) BGB).
(4) The detection function is AI-supported and works according to the state of the art. We do not warrant any particular detection rate. If the digital elements fail, the device supplied by us continues to work in its basic function. If we have also supplied the cat flap, its basic function, including any RFID control, is retained. If the flap remains locked in an individual case, you can restore the usual function by disconnecting the device from the power supply. We cannot vouch for the function of a cat flap not supplied by us.
(5) Your rights of use in the app, your obligations as a user and the availability of the digital services are governed by our separate app and services terms of use.
(1) Statutory liability for defects under §§ 434 et seq. BGB applies. For the digital elements of the goods, §§ 475b and 475c BGB apply in addition.
(2) The limitation of claims based on defects is governed by the statutory provisions.
(3) We do not curtail your statutory rights as a consumer.
(4) We do not provide a manufacturer's guarantee for the goods. Guarantees exist only insofar as we have expressly designated them as such.
(1) We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and insofar as we have assumed a guarantee.
(2) In cases of ordinary negligence we are liable only for the breach of a material contractual obligation. An obligation is material if its fulfilment is what makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In such cases our liability is limited to the foreseeable damage typical for this type of contract.
(3) In all other respects our liability for damages is excluded. Your statutory rights in the event of defects in the goods and claims under Article 82 of the General Data Protection Regulation remain unaffected.
(4) Insofar as our liability is excluded or limited, this also applies to the personal liability of our legal representatives and vicarious agents.
(1) As a consumer you have a statutory right of withdrawal. The details follow from the withdrawal instructions below.
(2) For contracts concluded online, we provide on our website an easily accessible function clearly labelled "withdraw from contract" through which you can declare your withdrawal electronically. After clicking it, we take you to a confirmation page on which you provide the information identifying the contract and yourself and submit the withdrawal using a "confirm withdrawal" button. We will confirm receipt of your declaration without delay, with date and time, on a durable medium (§ 356a BGB).
(3) The statutory right of withdrawal exists independently of the voluntary right of return governed by § 10 and is not restricted by it.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you ordered several goods in a single order which are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last of the goods.
To exercise your right of withdrawal, you must inform us (mousebouncer GmbH, Ismaninger Str. 6, 85716 Unterschleißheim, telephone +49 89 21553939, support@mousebouncer.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this, although it is not mandatory. You can also complete and submit the model withdrawal form or another clear statement electronically on our website via the "withdraw from contract" function. If you make use of this option, we will send you confirmation of receipt of such a withdrawal on a durable medium without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back the goods or hand them over to mousebouncer c/o Impuls L&B Service, Steinerstr. 1, 75245 Neulingen, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. Please state your name and order number. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
You are liable for any diminished value of the goods only where this results from handling the goods other than what is necessary to establish their nature, characteristics and functioning.
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
To mousebouncer GmbH, Ismaninger Str. 6, 85716 Unterschleißheim, support@mousebouncer.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
(1) In addition to your statutory right of withdrawal, we grant you a voluntary right of return of 60 days from receipt of the goods. Your statutory right of withdrawal and your statutory rights in respect of defects remain unaffected by this and are not restricted.
(2) Within this period you can return the goods without giving reasons by sending them to the following address: mousebouncer c/o Impuls L&B Service, Steinerstr. 1, 75245 Neulingen. Please state your name and order number.
(3) This voluntary right of return exists in addition to your statutory right of withdrawal under § 9. The following conditions expressly do not apply to a withdrawal under § 9. Please return the goods complete and, where possible, in the original packaging. You bear the direct costs of the return. The voluntary right of return does not exist if the goods have been used beyond what is necessary to establish their nature, characteristics and functioning, or if essential components or accessories are missing.
(4) After receipt and inspection of the returned goods we will refund the purchase price to you, at the latest within 14 days of the goods reaching us. If the goods show signs of use going beyond an inspection of their nature, characteristics and functioning, we reserve the right to reduce the refund amount by the diminished value incurred. We will inform you of the amount and the calculation of the reduction together with the refund. Your statutory rights remain unaffected.
(5) If you declare withdrawal within the statutory withdrawal period, only the rules of § 9 apply; in particular, in that case we will refund within fourteen days of receipt of your declaration of withdrawal and including the costs of the least expensive standard delivery. The voluntary right of return under this § 10 applies only insofar as it does not restrict your statutory rights.
(1) Electrical and electronic equipment and batteries must not be disposed of with household waste. The crossed-out wheeled bin symbol indicates the obligation to collect them separately.
(2) You can hand in waste equipment free of charge at municipal collection points and, in accordance with the German Electrical and Electronic Equipment Act (ElektroG), at distributors subject to take-back obligations. Before returning waste equipment, you are yourself responsible for deleting personal data on the device.
(3) You are legally obliged to return waste batteries and rechargeable batteries. You can hand them in free of charge at municipal collection points, in retail outlets and with us. Please remove batteries and rechargeable batteries that can be taken out of the device without destroying it before returning the device, and dispose of them separately. The symbols beneath the crossed-out wheeled bin stand for Cd for cadmium and Pb for lead.
(4) Our registration number under the ElektroG can be found in the legal notice.
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If your habitual residence is in another country, the mandatory consumer protection provisions of that country remain unaffected (Article 6 of the Rome I Regulation).
(2) With regard to consumer dispute resolution we point out the following. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
(3) The version of these terms that was in force when the contract was concluded applies to your contract.
(1) If you purchase as a business customer, the following provisions apply in addition and by way of derogation.
(2) The right of withdrawal under § 9 and the voluntary right of return under § 10 do not apply to you. The provisions on the sale of consumer goods (§§ 474 et seq. BGB) also do not apply. § 6 (2) remains unaffected.
(3) By way of derogation from § 4 (3), the risk of accidental loss and accidental deterioration passes to you upon handover of the goods to the carrier.
(4) Claims based on defects become time-barred one year after delivery of the goods. Claims due to omitted or defective updates under § 6 (2) do not become time-barred before twelve months have elapsed after the end of the period specified there. The cases covered by § 8 (1) and claims under §§ 438 (1) no. 2 and 445b BGB remain unaffected.
(5) If you are a merchant, a legal entity under public law or a special fund under public law, Munich is the exclusive place of jurisdiction for all disputes arising from this contract.
These terms and conditions are valid from 14 August 2026.
© 2026 Mousebouncer GmbH
