You can return the goods received without giving any reason within 60 days by returning the goods. The period begins at the earliest upon receipt of the goods and these instructions. To meet the deadline, it is sufficient to send the goods or request their return on time. In any case, the return will be at your expense and risk. The return or the return request must be made to:
mousebouncer c/o Imbri Logistik GmbH
Werftstr. 20
76189 Karlsruhe
If you live in the UK, please send your return to:
Superior Pet Doors
Primrose Cottage
Castle Douglas
Corsock, DG7 3DN
Please make sure to provide your name and order number!
Return consequences
In the event of an effective return, the services received by both parties must be returned and any benefits derived (e.g. usage advantages) must be returned. In case of deterioration of the goods, compensation can be claimed. This does not apply if the deterioration of the goods is solely due to their inspection - as you would have been able to do in a store. Furthermore, you can avoid the obligation to pay compensation by not using the goods as an owner and refraining from anything that could impair their value.
This return policy was published on 16.01.2026
