(1) The provider is
mousebouncer GmbH
Ismaninger Str. 6
85716 Unterschleißheim
registered in the commercial register of the Munich Local Court (Amtsgericht München) under HRB 276789, VAT identification number DE353935794,
represented by Managing Director Thomas Prosser
(hereinafter "we" or "mousebouncer"). You can reach us by telephone on +49 89 21553939 and at support@mousebouncer.com.
(2) These terms apply to the use of the ZeroMOUSE app and the digital services connected with it, in particular the AI-supported backend for cat and prey detection (together the "app and services").
(3) These terms apply to all users of the app, regardless of the sales channel through which you acquired the ZeroMOUSE device. If you acquired the device via a marketplace or through specialist retail, the purchase is a contract with the respective retailer. For the use of the app and services, however, this contractual relationship with us applies directly.
(4) The purchase of a device via our online shop at zeromouse.com is governed separately by our General Terms and Conditions of Sale.
(5) These terms apply to consumers (§ 13 BGB) and to business users (§ 14 BGB). If you use the app as a business user, the provisions on consumer contracts for digital products (§§ 327 et seq. BGB) and the right of withdrawal under § 3 do not apply. In that case Munich is the exclusive place of jurisdiction, provided that you are a merchant, a legal entity under public law or a special fund under public law.
(6) These terms apply in the English language; the German version is authoritative.
(1) The provision of the app and services is a consumer contract for digital products (§§ 327 et seq. BGB).
(2) The contract is concluded when you download the app, create a user account and accept these terms.
(3) The app and services are provided free of charge. You do not pay any fee. To set up a user account we need your name and your email address (§ 4). Which further data is processed when you use the device and the services, in particular image and video data, is set out in our privacy policy (§ 9).
(4) The app is obtained via the app stores (Apple App Store, Google Play). In that respect the terms of the respective store operator apply in addition (§ 11 (2)).
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (mousebouncer GmbH, Ismaninger Str. 6, 85716 Unterschleißheim, telephone +49 89 21553939, support@mousebouncer.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this, although it is not mandatory. You can also declare your withdrawal via the "withdraw from contract" function in the app or on our website.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
The app and services are provided free of charge; you do not pay any fee. In the event of withdrawal you therefore do not receive any payments back, and no compensation for value is owed. Upon withdrawal we end the provision of the app and services. The basic function of your cat flap, including any RFID control, is retained (§ 7 (4)). The consequences for the processing of your personal data are set out in our privacy policy (§ 9). After the contract ends we no longer use the content you provided or that was generated with the device, unless § 327p BGB permits otherwise. At your request we will make this content available to you free of charge and within a reasonable period in a commonly used, machine-readable format.
Early expiry of the right of withdrawal
Your right of withdrawal expires as soon as we have begun providing the app and services. Provision begins with the setting up of your user account and the activation of use. This follows from the fact that you do not pay a price for the app and services (§ 356 (6) no. 1 BGB).
Should we offer paid functions in future, something different applies to those. In that case your right of withdrawal expires before the end of the period only if you have expressly agreed that we may begin performance before the withdrawal period expires, you have confirmed your knowledge of the expiry, and we have provided you with the contract confirmation (§ 356 (6) no. 2 BGB).
Model withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
To mousebouncer GmbH, Ismaninger Str. 6, 85716 Unterschleißheim, support@mousebouncer.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the use of the ZeroMOUSE app and the digital services
– Contract concluded on (*)
– Name of consumer(s)
– Address of consumer(s)
– Email address or user account (for identification)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
(1) A user account is required in order to use the app and services. For the user account itself we need your name and your email address. When you use the device and the services we process further data, in particular image and video data. Details are set out in our privacy policy (§ 9).
(2) You keep your access data confidential and do not pass it on to third parties.
(3) If there is a suspicion that third parties have obtained knowledge of your access data, inform us without delay at support@mousebouncer.com. Please report security vulnerabilities to security@mousebouncer.com.
(4) Where there is reasonable suspicion of a serious breach of these terms, we may temporarily block your account. We will notify you of the block and its cause without delay in text form and give you the opportunity to comment. We then decide again and lift the block if the suspicion is not confirmed. Your rights to information and to receive your data remain unaffected during a block.
(1) We grant you a simple, non-exclusive, non-transferable right, limited to the term of the contract, to use the app on your devices for the intended operation of the ZeroMOUSE device.
(2) It is prohibited
a) to reverse engineer, decompile or disassemble the app or parts of it, unless this is mandatorily permitted under § 69e UrhG (German Copyright Act),
b) to access the application programming interfaces (API) or the backend outside the app provided by us, or to use them outside the app,
c) to circumvent security or access mechanisms, to manipulate the app or the services, or to query them automatically in a manner going beyond normal use,
d) to retrieve the content made available via the app, in particular image and video data, automatically or on a large scale in order to use it commercially, in particular for training or improving AI models. Downloading, storing and sharing your own recordings for private purposes is not prohibited, nor is any use to which you are legally entitled or obliged.
(3) Lawful use of the camera function
You undertake to operate the device and its camera function lawfully. Align the camera so that, as far as possible, only the area immediately in front of the flap is captured. Do not record persons without the necessary legal basis. Which data is processed in this context and who is responsible for it under data protection law is set out in our privacy policy (§ 9).
(4) If you seriously breach these obligations, § 4 (4) applies. Exercising data subject rights under data protection law, in particular under Articles 15 and 20 GDPR, is not a breach of these terms.
(1) We provide the app and services in a condition that conforms to the contract (§§ 327d et seq. BGB).
(2) The detection function is AI-supported and works according to the state of the art. We do not warrant any particular detection rate.
(3) We provide you with the updates required to maintain conformity with the contract, including security updates, and inform you about them (§ 327f BGB). We provide these updates for a period of at least five years from delivery of the ZeroMOUSE device. Your statutory claims to updates over a longer period remain unaffected.
(4) If we have informed you about a provided update and about the consequences of failing to install it, and you nevertheless do not install it within a reasonable period, we are not liable for defects based solely on the missing update. This does not apply where the omitted or improper installation is due to defective installation instructions provided by us (§ 327f (2) BGB).
(5) We make changes to the digital product that go beyond what is necessary to maintain conformity with the contract only under the conditions of § 327r BGB. Valid reasons are adaptation to a changed legal situation, adaptation to a changed technical environment, the closing of security vulnerabilities and the further development of the detection function. You incur no additional costs. If such a change adversely affects your access to the app or your use of it more than only marginally, we will inform you at least 30 days in advance in text form, and you can terminate the contract free of charge within 30 days.
(1) The smart functions, that is configuration, event display and push notifications, require a stable Wi-Fi connection of the ZeroMOUSE device and the availability of our backend. The app on your mobile device requires an internet connection essentially for setup and for updates. The app is not strictly necessary for operating the device alone.
(2) We endeavour to achieve high availability of the services, but do not owe uninterrupted availability. Where possible, we announce maintenance and security work in advance.
(3) We are not responsible for disruptions caused by your internet connection, your Wi-Fi, your end devices or force majeure.
(4) If the services fail or end, the basic function of your cat flap, including any RFID control, is retained. In that case you can continue to use the flap without the AI-supported functions. If the flap remains locked in an individual case, you can restore the usual function by disconnecting the device from the power supply.
(5) Your statutory rights in the event of defects in the services remain unaffected.
(1) We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and insofar as we have assumed a guarantee.
(2) In cases of ordinary negligence we are liable only for the breach of a material contractual obligation. An obligation is material if its fulfilment is what makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In such cases our liability is limited to the foreseeable damage typical for this type of contract.
(3) In all other respects our liability for damages is excluded. Your statutory rights in the event of defects in the app and services and claims under Article 82 of the General Data Protection Regulation remain unaffected.
(4) Insofar as our liability is excluded or limited, this also applies to the personal liability of our legal representatives and vicarious agents.
The processing of personal data when using the app and services, including the data captured by the camera and the AI-supported processing, is governed by our privacy policy. It also sets out the roles under data protection law, in particular your responsibility for the recordings on your property and our role for the processing in the backend.
(1) The contract for the app and services is concluded for an indefinite period.
(2) You can terminate the contract at any time without notice period. A declaration in text form to support@mousebouncer.com is sufficient. If you delete your user account, this also constitutes termination.
(3) We can terminate the contract with three months' notice to the end of the month. During the period under § 6 (3), however, we continue to provide the services required for using the device in conformity with the contract.
(4) The right to terminate for good cause remains unaffected.
(5) At present the app and services are provided free of charge and without a subscription. If we offer paid additional functions or subscriptions in future, separate terms on duration, price and termination, communicated in advance, will apply to those. For the termination of such paid continuing contracts we will provide you with an easily accessible termination function in accordance with § 312k BGB, separate from the withdrawal function.
(1) German law applies. If your habitual residence is in another country, the mandatory consumer protection provisions of that country remain unaffected (Article 6 of the Rome I Regulation).
(2) The terms of the respective store operator apply in addition to obtaining and using the app via the app stores.
(3) These terms apply in the English language; the German version is authoritative. Separate, localised terms apply to further language versions.
(4) With regard to consumer dispute resolution we point out the following: we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
(5) We only change these terms if the legal situation, the case law of the highest courts or the scope of functions of the app changes, or if a gap in the provisions needs to be closed. We announce the change at least six weeks before it takes effect in text form and point out your right to object. If you object in good time, the previous terms continue to apply and we can terminate the contract in accordance with § 10 (3). Changes to the digital product itself are governed by § 6 (5).
These terms of use are valid from 14 August 2026.
© 2026 Mousebouncer GmbH
